The Code (Wellbeing and Safety for International Learners) - here

The form for making a complaint about the school to NZQA - here

DRS (Study Complaints) - here

​​​​​​​ GOT A PROBLEM? LET'S GET IT SORTED

If something is making you unhappy, talk to someone to help solve the problem.

You can ask a friend or another person to support you.

Problems with your schoolwork,

teachers, assessments

Talk to

SENCO

Problems with other

students

Talk to

Your Teacher

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Problems with fees, refunds, 

​​​​​​​insurance, enrolment

Talk to

the Office Manager

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​​​​​​​If you are still not happy - talk to the Principal

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Not happy with the outcome?

Ask a trusted staff member to help you approach the School Board

If you think the school has not found a satisfactory solution and is in breach of the Code contact NZQA: 0800 697 296

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Submit a complaint query on the NZQA website https://www2.nzqa.govt.nz/tertiary/the-code/the-code-for-learners/learner-complaints/

or email risk@nzqa.govt.nz

If your complaint is about fees or contracts - contact Study Complaints

https://www.studycomplaints.org.nz/make-complaint

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